Turning your favorite photos into a living 3D memory is as easy as 5 simple steps:

1. Unbox your hologram kit, delivered straight to your home.

2. Open your phone’s browser and visit our free, user-friendly website.

3. Pick 1-2 of your most-loved photos to upload.

4. Activate your hologram with the unique code included in your kit.

5. Rest your phone on the hologram base, and watch the magic happen.

✨ Pro Tip: Dig out an old phone you don’t use anymore to leave on the base full-time. That way, your main phone stays free, and your pet is always there to greet you.

Don’t worry — we’re always happy to help.

You can contact us in any of the following ways:

• Use the live chat button in the bottom-right corner of our website
• Email us at support@lumememo.shop

Whether you need help with your order, photo upload, hologram setup, or anything else, we’ll do our best to assist you.

We’ll get back to you as soon as possible and make sure you have a wonderful experience with LumeMemo.

Absolutely. Every hologram is carefully customized based on the photos you provide, helping preserve the appearance, expression, and personality that make your loved one or beloved pet so special.

For the most lifelike result, we recommend uploading 1–2 clear photos taken in good lighting.

For a limited time only: Enjoy FREE worldwide shipping to most countries! No shipping fees will be added to your order, and your package will be delivered straight to your door. Don’t miss out on this offer!

Total lead time ranges from 5 to 15 business days in full. The exact delivery window varies based on your destination country and region.